We are currently offering delivery to Areas within 3 miles of Greater Manchester Only.

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Returns & Customer Service

Returns & Customer Service

Thank you for shopping at Under The Grill. If you’re not happy with your purchase, we’re more than happy to help you. Orders can be amended or cancelled up until 4pm on the day an order is placed.

You must inform us on the date of delivery if you are not satisfied with products that you have purchased. Please email info@underthegrill.co.uk with photographic evidence for any refund claim made. To accurately process your refund, you must provide us with your name, order number and delivery address.

Our goods are perishable and not resold, therefore we do not accept returns. If you still need assistance please contact us via the email address as specified above. When we receive your request for a refund or issue, we aim to resolve the issue as soon as possible.

Please allow adequate time for our team to investigate.